WHEN WILL I RECEIVE MY ONLINE ORDER?
We’re sorry for the delay
With the current snowstorm hitting the NYC area where our fulfillment center is located, we’re a little snowed in at the moment, but we’re working as fast as we can to get things cleared up and packages shipped out.
Please expect shipping delays of at least 4 business days. We are sorry truly sorry for the inconvenience and are working as quickly as possible to rectify the situation and safely get back up to our usual speedy ways.
Once you've placed your order, be sure to check your inbox. We’ll send you updates along the way. The following shipping options are available with FedEx:
Shipping method Cost (USD) Delivery time from order placed Ground $14.99 Approx. 5-7 business days* Home delivery $14.99 Approx. 5-7 business days* 2-Day $19.99 2 business days* Standard Overnight $34.99 Next business day* International (outside U.S.) Calculated at checkout** Varies depending on location
*2-Day and Standard Overnight shipping are not guaranteed for orders placed after 11:00AM EST. Our warehouse is closed on weekends so any orders made after 11am EST on Friday will only be processed following Monday.
A few more things to consider:
• Free continental U.S. Ground shipping for orders that total $100 or more (excluding Alaska & Guam, including Puerto Rico, before taxes & after discounts)
• We ship to APO addresses or P.O. boxes, however, delayed handling time is expected
• All international orders will ship via FedEx Ground and there may be additional duties, feeds or taxes at the time of delivery
• Please expect potential increased delays during heavy sale periods and holidays
• If your order is time-sensitive, please call customer service at 1.833.250.2283 to make a request once your order has been placed.
WHERE DO YOU SHIP?
We ship to anywhere on the globe. Orders placed in countries outside the contiguous United States or Canada, may require additional information at checkout, verification during order processing and may take longer to be dispatched. All domestic and international orders will ship via FedEx Ground. At this time, we ship to APO addresses or P.O. boxes, however there may be slight delays with handling time.
Shipping within Continental US
Ground shipping is free for orders delivered within the continental US totaling $100 USD or more (before taxes) after discounts and promotion codes are applied; and costs $14.99 USD in other cases. Deliveries by ground shipment will arrive within approx. 5-7 business days. FedEx Standard Overnight ($34.99 USD) and 2-day shipping ($19.99 USD) options are available at the additional charge indicated. The cost of expedited shipping is based on your “ship to” address, reflected at checkout. Standard Overnight and 2-day arrivals are not guaranteed for orders placed after 11:00AM EST.
Shipping outside Continental US and Internationally
Shipping outside of continental US and to international destinations will be charged in USD at international shipping rates, reflected at checkout. Arrival dates cannot be guaranteed. The following US states and territories are outside of “continental US”: Alaska, Hawaii, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. Customers may be responsible for additional customs charges and other local sales taxes/VAT.
WILL I NEED TO PAY ANY SALES TAX?
US SALES TAX
Any applicable sales tax will be calculated at checkout. CANADIAN SALES TAX
Unless otherwise stated, all online prices do not reflect shipping and handling charges and, when applicable, federal and provincial sales taxes. If applicable, separate charges for shipping, handling and taxes will be shown on the Order Confirmation page. Shipping charges are taxable.
What if my order has been marked as delivered, but I haven’t received it?
Sometimes the following situations can occur with deliveries marked as delivered:
• A neighbor, roommate or maybe the doormen in your building may have accepted the package on your behalf
• The postal carrier left the package somewhere discreet to prevent it from being stolen
• The postal carrier marked the package as delivered a few days in advance
If you still can’t find the package, please double-check your shipping address on your order confirmation to ensure that the order was shipped to the correct address.
If the package hasn’t shown up after 3 business days, please reach out to firstname.lastname@example.org with your order number and we can help you file a claim with Fedex.
Disclaimer: FedEx can take up to 10 to 15 business days to process a claim. We are not responsible for lost, undelivered, delayed or damaged packages.
HOLIDAYS WE’RE CLOSED
Be sure to allow for a few days extra shipping days around dates our warehouse is closed:
• New Year’s Day - Wednesday, January 1, 2020
• Martin Luther King Jr. Day - Monday, January 20
• President’s Day - Monday, February 17
• Good Friday - Friday, April 10
• Memorial Day - Monday, May 25
• Independence Day - Friday, July 3
• Labor Day - Monday, September 7
• Columbus Day - Monday, October 12
• Thanksgiving - Thursday, November 26 - Friday, November 27
• Christmas - Friday, December 25
• New Year’s Day - Friday, January 1, 2021