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  • WHEN WILL I RECEIVE MY ONLINE ORDER?

    Once you've placed your order, be sure to check your inbox. We’ll send you updates along the way. The following shipping options are available with FedEx:

    Shipping method Cost (USD) Delivery time from order placed Ground $14.99 Approx. 5-7 business days* Home delivery $14.99 Approx. 5-7 business days* 2-Day $19.99 2 business days* Standard Overnight $34.99 Next business day* International (outside U.S.) Calculated at checkout** Varies depending on location

    *2-Day and Standard Overnight shipping are not guaranteed for orders placed after 11:00AM EST. Our warehouse is closed on weekends so any orders made after 11am EST on Friday will only be processed following Monday.

    A few more things to consider:
    •   Free continental U.S. Ground shipping for orders that total $125 or more (excluding Alaska & Guam, including Puerto Rico, before taxes & after discounts)
    •   We ship to APO addresses or P.O. boxes, however, delayed handling time is expected
    •   All international orders will ship via FedEx Ground and there may be additional duties, feeds or taxes at the time of delivery
    •   Please expect potential increased delays during heavy sale periods and holidays
    •   If your order is time-sensitive, please call customer service at 1.833.250.2283 to make a request once your order has been placed.
     

  • WHERE DO YOU SHIP?

    We ship to anywhere on the globe. Orders placed in countries outside the contiguous United States or Canada, may require additional information at checkout, verification during order processing and may take longer to be dispatched. All domestic and international orders will ship via FedEx Ground. At this time, we ship to APO addresses or P.O. boxes, however there may be slight delays with handling time.
     

  • WHAT ARE YOUR U.S. SHIPPING FEES?

    Ground shipping is free for orders sending within the continental United States that total $125 or more (excluding Alaska & Guam, including Puerto Rico), before taxes and after discounts or promotion codes that have been applied. Ground and home delivery shipping methods arrive within 5-7 business days (cost of $14.99). FedEx Standard Overnight (cost of $34.99) and 2-day shipping (cost of $19.99) options are available for an additional charge. The cost for expedited shipping is based on your ship-to address and will be reflected at checkout. 2 Day and Standard Overnight arrivals are not guaranteed for orders placed after 11:00AM EST.
     

  • WHAT ARE YOUR INTERNATIONAL SHIPPING FEES?

    Shipping costs will be calculated based on your ship-to address and the size/weight of your order. Please note that when ordering internationally, you may be required to pay additional duties, fees or taxes at the time of delivery. These charges are assessed by the customs office in the shipment's destination country — we are not able to estimate these costs as they vary from country to country and item to item. You as the purchaser and recipient will be fully responsible for any such charges. Please note International shipping and custom fees apply for any locations outside of the U.S.
     

  • WILL I NEED TO PAY ANY SALES TAX?

    US SALES TAX
    Orders shipping within the United States, with the exception of New Jersey, will not be charged sales tax. CANADIAN SALES TAX
    Unless otherwise stated, all online prices do not reflect shipping and handling charges and, when applicable, federal and provincial sales taxes. If applicable, separate charges for shipping, handling and taxes will be shown on the Order Confirmation page. Shipping charges are taxable.
     

  • HOLIDAYS WE’RE CLOSED

    Be sure to allow for a few days extra shipping days around dates our warehouse is closed:
    •   New Year’s Day - Tuesday, January 1, 2019
    •   Martin Luther King Jr. Day - Monday, January 21
    •   President’s Day - Monday, February 18
    •   Good Friday - Friday, April 19
    •   Memorial Day - Monday, May 27
    •   Independence Day - Thursday, July 4
    •   Labor Day - Monday, September 2
    •   Thanksgiving - Thursday, November 28 - Friday, November 29
    •   Christmas - Wednesday, December 25
    •   New Year’s - Wednesday, January 1, 2020
     

  • Looking for more help?

    Please call us at 1.833.250.2283 Monday through Friday from 9:00 AM to 5:00 PM EST or by email at: customerservice@psychobunny.com