COVID-19 FAQ | Psycho Bunny

COVID-19 FAQ

will your stores remain open?

Please consult our store locator for opening hours and directions

What safety measures are you taking in-stores?

To keep our staff safe:

  • Required at home-screening (flu-like symptoms, contact with a Covid-19 positive person).
  • Required temperature screening upon arrival to store
  • Masks to be worn by staff at all times
  • Plexiglass shields at the cash
  • Enhanced daily sanitizing and cleaning of the store

To keep our clients safe:

  • Customers must be wearing a mask to enter the store
  • Customers to sanitize their hands upon entering the store with provided hand sanitizer
  • Customers are to keep a distance of 6' at all times
  • Customers are to follow traffic flow markings to help maintain distance from others
  • Fitting rooms are closed until further
  • Customers are to shop in groups of no more than two people
  • Store capacity limited to 15 people at any time, staff included

Will your offices remain open?

We have encouraged all HQ employees to work from home and take the time they need during this period.

Will customer service remain open?

Yes, our Customer Service team is working from home and are happy to assist you with any questions or concerns. You can reach us by email at customerservice@psychobunny.com

will you continue to ship web orders?

Yes, our distribution center is open and we are fulfilling online orders. We are closely monitoring local and governmental guidelines to determine operational procedure and have taken extensive precautions to ensure the safety of our team.

will there be delays in shipping orders?

We may experience shipping delays and are now offering free continental U.S. Ground shipping on all orders of $75 or more (Was previously $125. Excluding Alaska & Guam, including Puerto Rico, before taxes & after discounts).

can we still make returns on web orders?

Yes, you can read more about our return policy here.

will you extend your 30 day return policy?

Yes, any purchases made on or after March 1st, 2020 can be returned within 60 days of original receipt, you can read more about our return policy here. For any purchases made in store, please contact our customer service team by email at customerservice@psychobunny.com

will you continue to offer exchanges?

Yes, our exchange policy remains unchanged, you can read more about our exchange policy here.

will there be a delay on refunds?

No, our processing timeframe remains unchanged.

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